“Drive out fear, so that everyone may work effectively for the company.” W. Edwards Deming I’ve long been a fan of Deming. Back in the day, when working as an HR Director for a large health care organization, I spent
Collaboration: Whiteboards and Bulletin Boards
The need for collaboration at work goes back to the days when the original hunters had to coordinate activities with the gatherers. With a shared goal of survival, a group of hunters/gatherers undoubtedly shared tips and insight with each other
There’s Nice. And Then There’s NICE.
Last week a video was posted of a customer’s drive thru experience at a Popeye’s here in Louisiana. It captures one of the most joyous service experiences ever; even without considering the customer also got to leave with some delicious
‘Tis the Season – Company Holiday Party Memories
I love a good company party. And, at the risk of having my “strategic HR” card permanently revoked, I admit I even enjoy planning them. Over the years I’ve organized everything from sit down service awards galas to parties with
