Is it Size…or What HR Does with It?

small HR

In the US, small businesses (less than 500 employees) comprise 99.9% of businesses and account for slightly over 47% of private sector employment.

Most of those small businesses, particularly once they hit the 25-40 employee count, have an in-house HR function; usually hovering somewhere around 1.4 full time HR staff per 100 employees (per research via Bloomberg BNA’s HR Department Benchmarks and Analysis report). Or, absent an in-house HR team, they utilize some combination of consultants, brokers and attorneys to successfully manage their people ops and HR strategies.

There is, let’s face it, a world of difference between working as an HR leader or independent contributor in a Big HR Department of 200 and operating as an HR Department of 1 (or Department of a Few):

  • Big HR shops often have sizable budgets, extensive resources, and dedicated staff for every conceivable specialty (jobs like Employer Brand Digital Specialist and Manager, Remote Work Culture come to mind).
  • Small HR shops, on the other hand, are often at the mercy of the Owner/CEO when they wish to spend much beyond $100. They must tap into external resources (friends and family!) for assistance, and rely on Google, Facebook groups or SHRM for access to resources and answers to unusual questions.

Big HR often appears, to HR professionals on the outside, as a sexy, exciting and magical place in which to sharpen one’s HR skills:

  • “They have a People Analytics Department!”
  • “They’re doing Programmatic Advertising!”
  • “Their Recruiters actually have LinkedIn seats!”

Then, when reading articles in HR publications or attending HR conferences, we hear even more about the enticing and compelling initiatives that our HR compatriots in Big HR are implementing.

It can certainly be inspirational and exciting as HR professionals in SMBs find ways to scale ideas from those ginormous organizations and collectively promote movement towards the future of work. When they use their influence and push internal initiatives to implement effective workplace technology or incorporate more human-centric policies and processes.

Yet, for some HR leaders at SMBs, there’s the opposite effect as they toss their hands in the air whilst thinking “I’ll never have the resources, time or support to do those things.”

Please don’t do that!

Small HR can both THINK big and ACCOMPLISH big things and there are simple ways to resuscitate the passion, plan for HR modernization and reinvigorate the HR mojo:

  • Tap into networks that focus on the future of HR. Move beyond HR 101 and compliance and discuss “ideas.” Join communities that are elevating the conversation or find a partner/HR coach that can work with you to broaden your thinking and approach.
  • Pay attention to trends (year over year) – One great resource for this (which I talk up all the time) is Deloitte’s Global Human Capital Trends Report. Read it, digest it, and use it to take a deeper dive into those areas you may be adding to your company’s HR Roadmap.
  • Explore areas outside of HR. Everything that’s happening in the world impacts our workplaces so be cognizant of things that are happening in politics, the economy, technology and general pop culture. Read Fast CompanyTechCrunch, the Wall Street Journal and People. (really on the People thing).  
  • Advance your professional boundaries. If you’re a Benefits Specialist spend some time on webinars (or in conference sessions) designed for Recruiters. If you’re a Recruiter (in the US), brush up on the FMLA or ACA parameters. 
  • Up-Skill … YOURSELF. Don’t wait for a new corporate initiative to be the impetus for learning. Demo new HR tech products just for the fun of it. Take an online class in coding. Volunteer to work with the Marketing Team on a branding initiative. 

“It takes the same energy to think small as it does to think big. So dream big and think bigger.” – Daymond John

Requesting a Table for One

Far too many HR Professionals, unfortunately, tend to create new policies, procedures or rules based on the actions – or misactions – of ONE employee.

“Heather wore ripped jeans to the office!!  We need to revise the dress code policy and make sure it states that ripped jeans are forbidden!”

“Karl is wasting too much time sending memes and jokes in the Slack channel!  We need to institute a one-meme per day policy!”

“Glenn parked in the row reserved for 20+ year employees; we need to revise the policy and redesign the parking permit hang tags so Security can hand out tickets when employees park in the wrong section of the lot!”

Rather than having a one-on-one chat with Heather or Karl or Glenn to eliminate the behavior, Sally in HR wields her power and writes a policy. She sends an email to department heads instructing them to hold meetings and share the new edict with their staff. Policy acknowledgement forms (electronic or, in some workplaces, paper) requiring employee signatures are distributed and returned to HR for retention. 

ONE action by ONE employee leads to an overreaction by HR.  This has been happening, or so it seems, since time began.

Yet…

… there are times, when it really matters, that HR ignores the actions, behaviors, or voice of ONE employee. 

The same HR professional who was so quick to send a company-wide email banning flip flops after Janet in Purchasing wore a pair to work, disregards Janet’s complaint about a manager who belittles staff at every turn.

“That Janet is just dissatisfied with everything; plus remember when she wore flip flops to the office?”

The benefits manager, with her head-down laser-like focus on compliance and audits and Summary Plan Descriptions, ignores a request from an employee for a conversation about available benefit options for potential “if this then that” scenarios.

“If I listened to each individual employee about ‘possible’ personal changes I would get nothing done.  I can’t provide that service to all so I can’t do it just for one.”

The busy-busy-busy HR Business partner, letting her calendar rather than HR-sense rule her day, schedules a meeting (‘next week’) with the employee who has reached out with a concern about a co-worker making remarks that cause discomfort.

“Why did she file a complaint with our 1-800 Ethics and Compliance Hotline?  She failed to report Joe’s alleged conduct in accordance with our harassment policy even though we provide for several lines of reporting?”

One school of thought, quite frankly a relic of days-gone-past, assigns a stigma to solo dining in a restaurant – assuming those on their own in the public space of a restaurant are hermits en route to Pariahville. But requesting a Table for One doesn’t equate with loneliness, nor does it signify that one is socially awkward and/or friend-less. Dining alone can be calm and relaxing or, especially if one sits at the bar. (Which I, for one, quite enjoy).

Granted, a Table for One isn’t for everyone … nor is it for every situation.

Sometimes the table must be expanded.  

The Robots : Haiku for HR

robot

By now you’ve probably heard about or even played around with ChatGPT, the AI chatbot system (robots!) released to the public several weeks ago by OpenAi. Created by humans (of course), the tool has been trained to use a large dataset (humungous and voluminous) of information from across the internet.  

It’s easy to use; one types in a question or query or concept – natural language – and the bot responds – although OpenAI warns that even answers that sounds plausible or authoritative may, in fact, be entirely incorrect. 

I’ve had some fun playing around and decided to see what sorts of poetry could be generated. I asked for an Ode to HR and an HR Sonnet (Shakespeare this is not….) but ultimately settled on generating some HR Haikus.

And here, gentle readers…. is what the internet thinks of HR…

What HR Does

_____

HR

Human resources flow

Like a gentle mountain stream

Guiding employees

_____

Recruiter

Sifting through resumes

Talent abound, hard to choose

Hiring task complete

_____

Employer Branding

Our brand is strong and true,

Attracting top talent to our team,

Proud to work for us.

_____

Employee Benefits

Health insurance plan,

401k savings and vacation,

Work perks bring joy.

______

Labor Relations

Workers unite,

Management listens and tries,

Harmony thrives here.

_____

Employee Investigation

Inquiry begins

Evidence and testimony

Truth will be revealed

_____

Learning and Development

Learning new things,

Developing skills and wisdom,

Growth never ends.

_____

Performance Reviews

Evaluating work done

Words of praise, areas to grow

Performance review

_____

Employee Termination

Your time with us ends,

Sadness in our hearts, we part,

But memories remain.

The People

_____

Employee Engagement

Employees engaged

Productivity soars high,

Happiness abounds.

_____

Bad Employee

Never on time,

Lazily completes tasks.

A drain on the team.

_____

Good Employee

Diligent and true,

Efficient and reliable,

Good employee shines.

_____

Supervisor

Managing tasks with ease

Leading with gentle hand

Supervisor’s art

_____

CFO

Numbers dance in my mind

Balance sheets, profits, and loss

CFO’s delight

_____

Company Leadership

Leaders guide the way

With vision and integrity

Company grows strong

Collaboration: Whiteboards and Bulletin Boards

collaboration; whiteboard

The need for collaboration at work goes back to the days when the original hunters had to coordinate activities with the gatherers. With a shared goal of survival, a group of hunters/gatherers undoubtedly shared tips and insight with each other (“don’t head toward that river – there’s a pit of vipers!”), provided regular updates (“hey everyone – we’ve foraged enough pine needles and dandelions for tomorrow’s stew!”), and heaped praise and recognition as warranted (“thanks for killing that rampaging wildebeest!”).

Today’s work environments are generally wildebeest-free but the need to collaborate still exists. In fact, one could argue, in our globally dispersed workplaces – buoyed by hybrid and remote work – the need to collaborate in easy and meaningful ways is an even MORE elemental component for both success and continuity.

And we’ve got loads of tools and platforms to help. We use Google and Microsoft (everything) platforms. We can choose from amongst numerous project management tools galore. We collaborate via chat, document sharing, video conferencing and meeting rooms (with notes!). We crave efficiency via checklists, comment and edit tracking, and auto-save.

I’ve been working remotely for 4+ years now and we can’t function without access to shared documents, online sticky notes, and customizable dashboards.

But I do miss on-site:

Bulletin Boards with:
  • HR announcements (“Upcoming Open Enrollment!!)  affixed via neatly aligned push pins
  • ancient (curled edges) memos printed on fluorescent paper – designed to capture-the-eyeballs
  • 3-month-old safety meeting minutes
  • pictures of smiling employees (and guests) from the 2019 Service Awards banquet
Whiteboards with:
  • in-process design (or redesign) of workflows and process maps with lots and lots of boxes, arrows, circles, and exclamation marks
  • “to-do” lists (complete with due dates and color coding) that are in your face and unavoidable the entire day
  • motivational quotes, scribed by the most optimistic person in the office, and updated on a weekly basis
  • a calendar view of who is “out of office” with scheduled return date (filled in by the vacationing and/or traveling employees themselves)
Chalkboards with:
  • artist renderings of flowers and trees
  • (yes; I have worked at places where we had actual chalkboards with honest-to-god chalk and eraser. No one used them …but there they were.)  

Are online collaboration tools essential and convenient? Absolutely. Can we organize and ideate and work together virtually? Most assuredly. Are these tools driving productivity as we sit here in the new world of work? You betcha.

But I must admit I pine for the days when we thumbtacked a note to a bulletin board. I yearn to draw a lopsided smiley face on the HR Department whiteboard and get a tad nostalgic thinking about the smell of fancy fruit-scented markers.

At the mercy of my senses, I want to walk-through spaces to feel the “vibe.” Being tactile I feel the need to connect to items by touch (this probably also explains my absolute aversion to online-shopping).  And I enjoy hearing the hum in a coffee shop or the muffled voices of teams meeting behind closed doors.

So to that end I’ve taped an inspirational saying on my computer monitor, have drawn an anemic looking dog on my (very small) home office whiteboard, and filled a diffuser with citrus essential oil.

Now let me go and open that SharePoint document ……..

*****

Photo by Pat Freling of Paint Strategies

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