Last week Deloitte released the 2019
Human Capital Trends report. It’s always a must read for me and I
strongly encourage other HR leaders and those involved in the talent/people
space to take a look. Last year, Deloitte described the rise of the social enterprise
and this year’s report outlines how the factors and pressures that have driven the
social enterprise not only continue but are growing more acute.
A few tidbits from this year’s report:
- 86% of respondents believe they must reinvent
their ability to learn
- 84% of respondents reports they need to rethink
their workforce experience to improve productivity, and
- 80% believe they must develop leaders in a
Deloitte outlined a set of five principles to frame the “human
focus” for the social enterprise; describing them as benchmarks against one can
measure actions and business decisions that could affect people:
- Purpose and meaning
- Ethics and Fairness
- Growth and passion
- Collaboration and personal relationships
- Transparency and openness
These five design principles define the “why” of reinvention and the 2019 Human Capital Trends, listed below, are divided into 3 categories:
Future of the workforce
jobs to superjobs
for the 21st century
Future of the organization
employee experience to human experience
Future of HR
in the flow of life
This is a great resource for HR and organizational leaders;
you can download
the report here.
Watching this year over year as I do? Here are Deloitte’s Human Capital Trends from
the last 3 years:
Deloitte Human Capital Trends Report
Symphonic C-Suite: Teams Leading Teams
Workforce Ecosystem: Managing Beyond the Enterprise
Rewards: Personalized, Agile and Holistic
Careers to Experiences: New Pathways
Longevity Dividend: Work in an Era of 100-Year Lives
and Social Impact: Society Holds the Mirror
A Strategy and a Responsibility
Robotics, and Automation: Put Humans in the Loop
Hyper-Connected Workplace: Will Productivity Reign?
Data: How Far is Too Far?
Deloitte Human Capital Trends Report – 2017
- The organization of the future
- Careers and learning
- Talent acquisition
- The employee experience
- Performance management
- Leadership disrupted
- Digital HR
- People analytics
- Diversity & inclusion
- The future of work
Deloitte Human Capital Trends Report
– 2016 Organizational design
- Organizational design
- Design Thinking
- Changing the skills of the HR organization
- People Analytics
- Digital HR
- Workforce management
Right now, as you’re reading this, people around the world are sitting in their offices. They have a desk, chair, phone and a computer with a monitor. Maybe two monitors if they either work in IT or are sufficiently high enough on the corporate food chain to get the requisition approved that uses valuable budget dollars to appropriate a second monitor.
The lucky ones have a cup of coffee, a can of Diet Coke or a packet of M&Ms within arm’s reach. Not everyone is afforded that luxury however; there are plenty of workplaces that don’t allow the worker bees to have any beverage or food at their desks. I’ve heard tales from one company in the UK that maintains such a policy although they do permit each employee to have a 500ml bottle of water. With an eye towards an aesthetically pleasing uniformity, all the bottles match.
Closer to home I’ve had conversations with numerous folks who are confined to a desk or cubicle with no ability to keep sustenance close at hand. The general corporate blather, usually passed on from HR, is (a) “we want you to relax and take a well-deserved break at lunch!” (wellness blah blah blah) or (b) “we want the facility to look nice when clients come to visit.” (even though no clients ever actually do come to visit).
I also continue to talk with an alarming number of people who, while perfectly content to head to the break room to grab an energy bar during the mid-afternoon slump, are rarely even afforded that opportunity. There are employees (start time 8 AM!) whose log-in at their workstation is immediately viewable by the department manager; they best be logged-in and ready to roll by 7:59 AM or discipline shall ensue!
- Have to void your bladder? Sorry; you need to wait until break time at 10:15 AM.
- Need to get to your doctor’s office by 4:30 PM because they close at 5 PM? Sorry; you’re expected to be at your desk until 4:30 PM. Unless you request and are approved for a full day of PTO you’re not going to be able to make that happen.
- You want to take call from your kids when they get home safely from school in the afternoon? Sorry; no cell phone use is allowed at your desk. We require you to drop your phone off in the morning and you can retrieve it during breaks or at lunch time. (note: I wrote about a company doing this in 2013; 5 years later and I recently heard of a manager who is contemplating instituting this practice)
- Christmas Eve and all of the customers, partners and 3rd party vendors you work with are off the grid? Sorry; this is not an official Holiday so you’re expected to be at your desk until the office closes at 5 PM. No; we will not be closing early.
- What’s that you say? You can get your work done at home? You have a phone and an internet connection? Sorry; we don’t allow anyone to work from home and all employees must report to the office by 8 AM.
Welcome to Ass in Chair, Inc.
I can barely browse through LinkedIn or Facebook, open a magazine (remember those?), or attend a conference/event where the topic of the Future of Work is not being debated, dissected and regurgitated out as sound bites. We churn through conversations on automation, AI and machine learning, the gig economy, re-skilling and up-skilling of workers, income stagnation, and more. We discuss how work will be organized, what organizations will look like, and how people will interact with each other within organizations.
It’s the future and it’s quite revolutionary.
While there are numerous shifts happening, when my thoughts turn to the future of work I focus on a few key areas as an HR professional. These are also, in my opinion, the things every HR professional should be thinking about:
- What jobs will exist in the future of work? In addition, which jobs will survive and which jobs will become obsolete?
- How will we connect people and jobs/people and employment? There’s got to be a better way than what we’ve been doing up to this point.
- What will individuals experience, day-to-day, while at work?
- For that matter, how much of what people do will be done AT work (i.e. an actual physical location)?
- How will the psychological contracts between employers and their employees change and evolve? Will the things we’ve come to expect, on either side, morph or vanish all together? There’s already been a general erosion, over the fairly recent past, in terms of guaranteed/lifetime employment and job security…so what is yet to come?
- What is the occupational outlook? What jobs/occupations will see a decline and for what jobs/occupations will we see a rise? (hint: it’s the jobs that require empathy, humanity and judgment)
- What skill sets will people need to have in this new world of work? How can we help existing employees adapt and develop the skills and competencies that will be in demand? How do we prepare students to be the next generation of workers?
- For those jobs that will rise in demand how do we ensure that wages are sufficient enough to provide a living wage? Many of these jobs (teaching, care workers, service) have historically been low-paying so how can we ensure the transition to the future does not leave entire categories of employees behind.
Is there uncertainty? Absolutely. Is there a bit of apprehension by those tackling some of these issues? Certainly.
There’s also enthusiasm in the midst of the ambiguity and change and I, for one, am somewhat eager to get the proverbial show-on-the-road. Some business leaders are embracing the shift; we see this every time we hear about a company trying something new whether it be Holacracy (meh), unlimited PTO (I want some of that) or providing extended paid parental leave. Note: let me remind you how sad that we have to applaud the offering of parental leave at all, let alone paid leave. The US remains one of the only countries in the world (the other two are Oman and Papua New Guinea) that do not offer paid maternity leave nor are businesses required to do so.
I agree with my friend Laurie Ruettimann when she says #LetsFixWork. I can’t wait for the future.
Viva la revolution!