The Break-Up: Managing Employee Departures

employee departures

The way in which an employee is treated when departing your company is just as important as how you handled the process when they joined.

Remember that intoxicating time? You wooed and courted and promised them the moon. You shared your hobbies (“look at all our ‘employee engagement activities!!’”) and pet peeves (“please read our HR policies”). And even though your out-of-date and heavily photoshopped profile picture (“branding”) didn’t resemble reality (“actual culture”) in any way, you managed to convince them to come aboard.

But now they’ve decided to leave. The romance has soured or a more attractive suitor has arrived and lured them away. When an employee tells you “It’s not you – it’s me” (even though it may, in fact, be you) there are a few situations to avoid as you work through the break-up.

The Bloodletting

Asking an employee to leave immediately upon resignation is at the top of the list for inane moves. Granted, this may seem sensible for a salesperson who’s not going to be filling the pipeline with new leads if he’s walking out the door in 2 weeks, but what’s the point of tossing Carol in Accounting out the door the moment she gives notice?  Yet there are companies who apparently assume all resigning employees are going to gather all the corporate intel they can and sell it to the highest bidder. I’ve joined organizations where this was such the norm -and expectation – that resigning employees who had to work out a 2 week notice were actually offended they weren’t asked to depart forthwith.

The Shunning

Bob tenders his resignation and is immediately a pariah. He’s no longer invited to meetings and his name disappears from email groups. He can probably live with all of this but it pains him just a bit when his boss, the division director and, so it seems, the entire leadership team don’t even offer greetings in the hallway. One step removed from Hester Prynne. Poor Bob.

The Cortege

For those working on-site, a resignation (yes, even a voluntary one – see “The Bloodletting”) may result in a Security Guard (or HR staffer) materializing in one’s office door with a box. The box is for packing up photos of kids and assorted office knick-knacks (“Ma’am – is that YOUR coffee mug or does it belong to the company?”).  The Guard is the accompanying attendant for the mournful procession out-of-the-building while everyone in the building furtively avoids eye contact.

The Farewell Party

This is nice, right?  Sally gets treated to cake and punch and her manager gives her a gift card to Outback Steakhouse after he makes a speech about all her contributions and how she was an integral part of the team’s success. Her co-workers sign a card (funny and slightly ribald because Sally has a sense of humor) and wish her the best of luck. There are hugs all around with promises to stay in touch and get together for the occasional lunch or happy hour. But Sally feels a bit sad as she wonders “why didn’t they say these things and treat me this way during the 4 years I worked here?  If I knew this is how everyone felt I might not have looked for another job…”

Break-ups are hard; they tear off a little bit of your heart. And when an employee decides to move on and enter a relationship with someone else you may not be ready to say “I’ll always love you.”

But you can surely tell them “I hope we can still be friends.”

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It’s Not Them. It’s Us.

HR playlist

I’m sitting here at the 5+-month mark since my state first implemented #StayAtHome orders. Since then, as has occurred across the globe, we’ve moved into new phases (“woo hoo! restaurants and hair salons are open!”) and then dialed back when people, looking to get their party on, packed newly opened bars well above the allowed capacity (“boo! bars are now closed!”).  We now have a statewide mask mandate in place which, as should not surprise anyone, is being contested with legal injunctions because we now live in a world where things designed to promote good health and courtesy/concern for our fellow citizens has become ridiculously politicized.

HR practitioners, for the most part, view their pandemic practices and policies as non-political. What I’ve noticed however is a whiff (perhaps even a strong stench) of extreme pro-business ideology creeping into numerous HR/business deliberations and responses. Lots and lots of actions that, by their very essence, come across as extremely anti-employee.

This is not to make light of the real challenges that HR professionals have faced during 2020; they’ve had to move quickly into uncharted territory and amass a huge volume of new knowledge. That being said however, there are many who have quickly reverted back to their typical and traditional mindset – spinning a golden oldies playlist at an event when the partygoers have changed.

Amongst the songs being sung (over and over and over) by HR practitioners I regularly hear these Top 10 hits: 

  • Games People Play – “Our employees are claiming they have COVID19 symptoms/exposure just to get out of coming to work.”
  • Money Money Money – “No one wants to work for us because they’re making more money with expanded unemployment payments.”
  • Baby Come Back – “We’ve required all employees to return to the office; even those who were successfully working from home.”
  • Face Time is the Best Time – “No; we’re not going to consider remote work moving forward.” 
  • The Schoolhouse Blues – “Despite schools remaining closed for in-person classes we need everyone back to the office.”
  • We’re Getting Screwed – “Our employees are taking advantage of us/Covid19/ ** the situation **”

Yes; some people are crap. Yes; some people will do whatever they can to not-come-to-work. Yes; some people will spin fantastical stories or attempt to find work-arounds. 

But when we work in HR we need to approach every day and every situation with the mindset that people are inherently good and operating with the best intentions. We must avoid using sweeping generalizations that categorize our employees (OUR employees; the ones we decided were good enough to come work for us) as people whose only goal is to engage in battle with the company.

I get it; there are daily changes to safe-opening guidelines from the CDC and/or state and local entities. Our leaders and managers are demanding we fill open positions and we’re struggling with applicant flow. We’re still managing the complexities of the FFCRA in the US. 

Yet we need to navigate all these things with a modicum of grace and a measure of humanity.  We need to understand that:

  • People are fearful of this virus and do get tested if they’ve had exposure or symptoms; the only reward they get for this, in many situations, is a lower paycheck due to “unpaid” LOA.
  • If people are making more on unemployment, perhaps it’s time to take a long-hard look at the company’s compensation/wages and other terms and conditions of employment.
  • Why are people being forced to return-to-the office when they’ve successfully been working from home? Why are butts-in-chairs in one building so critical?  
  • Parents (or other family members) are struggling with a lot of uncertainty around sending their children to school OR they’re faced with the need to oversee remote learning. What about providing assistance rather than forcing them to make a difficult decision? 

So let’s change up the playlist and find some new music. (I hear those K-pop stans have some suggestions…..). 

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The Importance of Using the “Write” Language

write-up

“I’m going to issue a write-up.”

“He should be written up.”

“Her manager is going to give her a write up.”

“HR must be present when a manager gives an employee a write-up.”

“Should I write-up this employee?”

“The employee refused to sign the write-up.” 

“Write-ups don’t work; our employees are still doing the same thing.” 

***** 

I can barely begin to tell you how I abhor this list. These articulations, as captured above, have recently appeared in various and assorted Facebook groups where HR practitioners gather. And while HR folks are accused (and sometimes guilty) of any number of bone-headed maneuvers, the language used by many around employee performance is one move that’s in serious need of adjustment. 

“Write up” (used as both a verb and a noun) is up there in my top 5 most-hated-phrases-uttered-by-HR-people. 

It’s lazy. It’s infantilizing. And it reduces the manager/employee relationship to one of parent & child. Or school principal and pupil. Or lord-of-the-manor and servant. The use of this phrase communicates everything wrong with an organization’s culture, its views on performance management and the employee experience.

It has to go.

I implore you HR – stop being the master of the one-note samba (“write up!”) and sing a different tune. 

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Tips for Your Virtual Happy Hour #workfromhome

We’ve been doing virtual team Happy Hours at Peridus Group since WELL before virtual team Happy Hours became the new normal. Now, with numerous people working from home for the first time, they’re finding ways to socially interact from a safe distance. Replicating the joie de vivre that results when a co-worker says “let’s pop down to the pub after work” is an easy way to maintain one’s sanity and promote a sense of normalcy. 

In the interest of helping our fellow humans, here are a few of our top tips guaranteed to make your HH rock: 

  • Unless you’re doing your home-office/remote-workin’ from your kitchen (and thus with ready access to the refrigerator), make sure to bring the entire bottle of wine (or liquor and mixers) to your home office. That way, when it’s time to pour a fresh one, you don’t even have to step away from the festivities!
  • Put someone in charge of music; assign a walk-in tune to each team member and play it when they enter the chat room. My preferred walk on tune is “SexyBack” by JT.

  • A fun game to play is “let me show you my neighborhood/backyard/favorite restaurant down the street.” Give someone screen sharing capabilities, pull up Google Maps, and take a virtual tour of BFE!

  • Props and costumes add a certain pizzazz to any Happy Hour. We have one team member who occasionally dons a tiara and another that we like to make put on her super-hero cape. Lots of LOLZ!
  • Give new hires a thrill when they realize the invite to “drink alcohol on the clock” comes from the HR lady! (actual quote” “wow! I never worked anywhere where HR planned and coordinated the Happy Hour!”) 
  • Play a game together – live! For our virtual holiday party this past December (eons ago…), I created a holiday trivia quiz (somewhat NSFW) using Kahoot. Everyone downloaded the app and we played together (20 seconds per question!) with the ability to watch the leaderboard while sipping our adult beverage of choice.

Raising my glass to everyone – stay safe, wash your hands and CHEERS!

Photo by Yutacar on Unsplash

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Employee Experience: More than a Buzzword

Employee Experience (EX) is one of those phrases that, if one were so inclined, could fill a “Buzzword Bingo” card at most any HR conference/event over the last few years. We’ve been talking about it for a while now so, inevitably, there are folks already casting about looking for the next shiny-object-du-jour.

I say hold up; our understanding of the importance of the employee experience, and our ability to make improvements, is nowhere near the “check it off the list’ phase.

So what is it… exactly? One easy definition is “employee experience is the “user experience” of your company — it’s the intersection of employees’ expectations, their environment and the events that shape their journey within an organization.”

It includes understanding the moments that matter – for all employees. It requires HR professionals to step outside of their interaction with the experience (a process and interaction THEY created!) and put themselves in the shoes of the end-users (employees). It’s about nurturing a workplace environment where every individual can feel a sense of belonging and be successful.

It’s something we should continuously discuss – and we’re going to do just that next week!

Join me on next week’s #MercerChats (on the twitterz!) on Tuesday, 11/26 at 10 AM ET when we discuss “Who’s Driving the Modern Employee Experience?”

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