Last week my friend/colleague Jena Brown and I had a really good discussion about the role (perhaps) that HR, TA and Talent Marketers have played in our current talent crisis. What, we discussed, are some of the reasons that are causing employees to resign in droves? Why are organizations struggling with attracting candidates? Why are we hearing far too many stories of people going through on-boarding and then either pulling out at the last minute or simply no-showing on Day 1?
One aspect that Jena pointed out was that companies have created fluffy marketing and communications that aren’t real or realized throughout the company. She followed up with this example on LinkedIn:
“Company says hourly employees are the heroes of everything but continues treating them like replaceable robots – work longer, work harder, and little room for flexibility (oh yeah, those flexibility benefits and messaging only applies to our non-hero employees). Employee sees company messaging vs their reality and is now faced with a value-based decision…. ‘Do I contribute to society like I want by working (like a dog for many) for some generalized praise or can I live off the stimulus check and not have to deal with the crap at work? Either way I have to find a way to regain dignity and sense of value.’”
The discussion moved forward into some other reasons that may be contributing to the current attraction/retention crisis including when one publicly positions their company as committed to an issue while simultaneously doing the opposite and the tendency of far too many organizations to merely copy the marketing/messaging from others (resulting in an overload of sameness).
In my estimation there are two factors at play.
First, as the folks tasked with attracting candidates and retaining employees, we often fail to distinguish between “aspirational” and “actual.” Sometimes it’s because we don’t stop to think about the difference between the two. Sometimes it’s because we know the actual is such crap that the only way we believe we can craft a compelling message is to just focus on the aspirational.
The aspirational world is, for many of us, the fantasy land where (a) people really are the most important asset (b) the workplace does provide flexibility, and (c) ideas are heard and collaboration is a shared value.
Secondly, we (the collective “we” in organizations around the world and in functions that cross ALL department lines) confuse activity with impact. This is what leads companies to hop on the “performative acts” bandwagon; copying and pasting quotes, messages and graphics that align with whatever-month-we-are-celebrating (but only for that month of course) or deciding it’s time to insert the badge-du-jour because everyone else is doing it.
So what to do?
As Jena pointed out, panic has set in because our predictive models aren’t working, and the current candidate/employee behaviors aren’t what we’ve come to expect. (And thus, predictably, many have moved into reactive mode and tossed out any plans to work on strategy that truly can create more balance for those ‘heroes’ in the workforce).
The first step? Speak the truth; and companies and HR, TA and Talent Marketing professionals need to be bold enough to do so. (and no; not with one of those bullshit and cruel job adverts that belittle and shame people). It’s perfectly fine to say “our pay is average, our benefits are mediocre, and when you punch in for the day you will work your ass off. But we’ll treat you fairly, work with you on your schedule, always tell you the truth and most importantly we’ll never sugar coat stuff.”
I once worked for a company with high-turnover (industry norm) and thus, obviously, high-volume recruiting. We had strong applicant flow, so we clearly communicated up front with candidates about the pay, the pace, the workplace rules, and the not-particularly-competitive benefits. (Our goal was to get folks to self-select out). My favorite saying, crafted by one of our recruiters, was one we used across the department when speaking with candidates “we realize this will probably not be your forever job or even your forever company, but it can perhaps be a great job and a great company for you right now.”
The truth. The actual truth.