Your HYPER-Local Workplace Culture

Amy and Becky have adjoining cubicles in your Midwest Region Customer Care Service Center. They’ve sat within 10 feet of each other since 2002 and together have survived 2 CEOs, 3 Department Directors and 6 Supervisors. Amy took care of

Elephants in the Workplace

An elephant never forgets. We all know that saying. It implies, for some reason, that elephants possess some incredible long term memory. (Apparently though, there is some research backing this up). There are also elephants at work. Which can be

The Employee Experience: As Simple as “X” and “Y?”

Sixty years ago Douglas McGregor from the MIT Sloan School of Management presented two theories of workforce motivation he named “Theory X” and “Theory Y.” Over the intervening decades these theories have been used by leadership teams, HR professionals and