Employee Experience: More than a Buzzword

Employee Experience (EX) is one of those phrases that, if one were so inclined, could fill a “Buzzword Bingo” card at most any HR conference/event over the last few years. We’ve been talking about it for a while now so, inevitably, there are folks already casting about looking for the next shiny-object-du-jour.

I say hold up; our understanding of the importance of the employee experience, and our ability to make improvements, is nowhere near the “check it off the list’ phase.

So what is it… exactly? One easy definition is “employee experience is the “user experience” of your company — it’s the intersection of employees’ expectations, their environment and the events that shape their journey within an organization.”

It includes understanding the moments that matter – for all employees. It requires HR professionals to step outside of their interaction with the experience (a process and interaction THEY created!) and put themselves in the shoes of the end-users (employees). It’s about nurturing a workplace environment where every individual can feel a sense of belonging and be successful.

It’s something we should continuously discuss – and we’re going to do just that next week!

Join me on next week’s #MercerChats (on the twitterz!) on Tuesday, 11/26 at 10 AM ET when we discuss “Who’s Driving the Modern Employee Experience?”

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